Return & Refund Policy
Last Updated January 01, 2020
ERATECH is a new company trading under Digital-First Retail Ltd. We will not be accepting return requests or issuing refunds and exchanges for goods purchased prior to 1st October 2018 (either in-store or online purchases).
Sometimes an item isn’t right for you, and you would like to return it for a refund, or exchange. We understand this, so we’ve made our returns process simple. There are some products that have restrictions or may not be returnable – our Returns Policy does not affect your statutory rights.
Returning an unwanted item
You can return your item within 30 days of receiving it, as long as it is still in its original condition. We accept returns, subject to the rules outlined in this policy.
If you request a return for an item during the above time frame but you can’t return it to us for some reason, please get in touch – please note, any refund will be at our discretion.
Returning a faulty or defective item
If you believe there is a fault or defect with your item, you can return it within 30 days of receiving it. All returns are tested by our technical team to verify the error or defect reported, before any exchange orders or refunds can be processed.
Where we are unable to offer a repair or exchange, you will be refunded in full.
If the item is found not faulty or defective, we will contact you to find the best solution, and course of action.
Returning an incorrect or damaged item
Sometimes we make mistakes, the wrong item is posted, in poor condition or arrives damaged. It is vital that you let us know within 48 hours of receiving it by sending us images of the item received, along with any other information requested by our team.
Leaking and hazardous items
If you have received an item containing liquids which are leaking, damaged or considered hazardous, please let us know as soon as this has been discovered. We will let you know how to safely dispose of the item and process your refund or exchange order.
We ask that you take good care of the item while in your possession.
This means that you can examine the item as you would in a shop, but please do not start using, assembling or inputting any personal data or software. We’re unable to accept a return if the item or item packaging has been torn, damaged or tampered with.
All returned items should be in their original condition and packaging where possible, including all the original accessories and leaflets provided. If the item was purchased as a part of a bundle, you must return all items that were a part of the bundle.
Hygiene and consumable items
Some items can’t be returned like headphones or ink once opened or used. It is important that you check the item description before you order or open the item and remove the original wrapping/seal. For hygiene reasons, certain items cannot be returned once the seals have been removed.
Digital downloads, subscriptions and games
We’re unable to accept returns for games, digital downloads or subscriptions once activated.
We’re unable to refund contracted services such as installation where the service has been completed
After 30 days of receiving your items
We don’t accept returns for items after the above returns period.
If your item develops a fault after 30 days of receiving it, you may be entitled to a repair, as long as it is within its warranty period. Please refer to the manufacturers’ terms and conditions for more information.
It is vital that you have your order receipt and serial number (if applicable) when logging a manufacturer warranty claim. You can contact the manufacturer directly to register your warranty claim, alternatively, if you have any questions or need help, please contact us.
Exchange items and refunds
Once the item has been returned, assessed and verified, we’ll process your refund or exchange.
Where we are unable to offer a repair or exchange, you will be refunded.
Refunds may take up to 10 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns policy, we’re unable to process a full refund.
Refunds are issued excluding the original delivery charge.
We reserve the right to reduce the amount of refund or return the item to you if the item or the packaging has been handled excessively, the condition does not meet our quality requirements (I.e. damaged packaging, cosmetic defects) or is incomplete (not as sold, missing parts or accessories). In this instance, you will be liable for carriage, and handling costs.
We do not provide refunds after the product is shipped, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read the product description before making a purchase.
Refund under Returned An Item(s)
Once the product(s) have been returned and assessed by our team, we’ll process your refund. This may take up to 14 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns policy, we’re unable to process a full refund.
Delivery charges are refunded in some instances, for more details please contact our support team.
Credit / Debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
If you paid using PayPal, your refund will be issued to the PayPal account to place and pay for the order. Refunds will be processed in accordance with PayPal’s policies, available on the PayPal website.